Job Description
Are you ready to launch your career in the booming tech industry?
Apex Digital Solutions is currently seeking motivated and eager individuals to join our team as Entry-Level Technical Support Associates. We are not looking for prior technical experience; we are looking for people who are fast learners, possess great communication skills, and have a passion for helping others.
As a member of our Orlando-based team, you will be the first point of contact for our clients, guiding them through technical solutions and troubleshooting common issues. We pride ourselves on our top-tier training program designed to help you succeed from day one.
Why Join Us?
- Comprehensive paid training program with no prior experience needed.
- Career growth opportunities into Senior Support and Management roles.
- Modern office environment in the heart of Orlando.
- Health, dental, and vision insurance after 90 days.
Don't let a lack of experience hold you back from a high-paying career. Apply today and take the first step towards a brighter future!
Responsibilities
- Assist customers via phone, email, and live chat with technical inquiries and troubleshooting steps.
- Log and manage customer support tickets accurately in our CRM system.
- Follow standard operating procedures to resolve common software and hardware issues.
- Learn and utilize internal knowledge base tools to find solutions quickly.
- Collaborate with senior team members to identify areas for process improvement.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with web browsers and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Willingness to undergo a background check and drug screening.
- Reliable internet connection and a quiet workspace if working remotely (hybrid option available).