Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Solutions is currently hiring Entry Level Technical Support Associates in New York, NY. We offer a comprehensive training program designed to help you succeed from day one. This is an immediate hire opportunity for motivated individuals with no prior experience required—just a drive to learn and grow.
Join a team that values innovation and provides the tools you need to excel. As a key member of our support team, you will be the first point of contact for our clients, helping to solve technical challenges and improve user experiences.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat, resolving technical inquiries efficiently.
- Perform basic data entry and maintain accurate records of client interactions and system configurations.
- Assist in troubleshooting hardware and software issues for internal staff and external clients.
- Collaborate with senior team members to learn industry best practices and improve service delivery.
- Document all support tickets and ensure a clear resolution path for recurring issues.
- Conduct quality assurance checks on completed tasks to ensure 100% accuracy.
- Adhere to company policies and safety protocols during daily operations.
Qualifications
- High School Diploma or GED required (Bachelor's degree in Computer Science or related field is a plus).
- Must be authorized to work in the USA.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Basic computer literacy and familiarity with web browsers and operating systems.
- Reliable internet connection and a quiet workspace are essential for remote/hybrid work.
- Ability to work full-time hours, including weekends and holidays as needed.
- A positive attitude and a willingness to learn new technologies quickly.