Job Description
Are you a motivated individual looking to kickstart your career in the technology sector? Innovate Detroit Corp is excited to announce openings for our Entry-Level Technical Support Associates. We are committed to fostering talent and offer a comprehensive training program designed for those with no prior experience. Join a dynamic team where your growth is our priority.
We are seeking enthusiastic candidates who are eager to learn, possess strong communication skills, and are ready to contribute to a collaborative environment. If you are ready to turn your potential into a professional career, we want to hear from you.
Responsibilities
- Assist customers with technical inquiries and software troubleshooting.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with senior team members to resolve escalated technical issues.
- Participate in daily training sessions to enhance technical knowledge and soft skills.
- Ensure high levels of customer satisfaction through clear and professional communication.
- Identify opportunities to improve our support processes and workflow efficiency.
Qualifications
- No prior experience or specific technical background is required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy (proficiency with MS Office, email, and web browsers).
- High school diploma or equivalent required.
- Reliable internet connection and a dedicated workspace.