Job Description
We are urgently hiring Entry Level Technical Support Associates to join our growing team in Detroit, MI. If you are looking for a rewarding career in the technology sector with opportunities for rapid advancement, this is your chance to shine. We provide comprehensive training and support for all candidates.
Why Join Us?
- Competitive salary starting at $40,000.
- Comprehensive health, dental, and vision insurance.
- Paid training and career growth path.
- Modern office environment in the heart of Detroit.
Don't miss this opportunity to start your professional journey with a top-tier employer. Apply today!
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone and email.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with senior technical staff to escalate complex cases appropriately.
- Maintain a high level of professionalism and customer satisfaction at all times.
- Stay updated on the latest technology trends to provide accurate guidance.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and understanding of operating systems.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Self-motivated with a willingness to learn new technologies.
- Reliable internet connection and home office setup required for remote assistance.