Job Description
Are you ready to launch your career in Information Technology?
Apex Digital Solutions is looking for motivated Entry Level Technical Support Associates to join our growing team in Denver, Colorado. We value potential and passion over prior experience. If you have a knack for solving problems and a desire to learn, we want to hear from you.
As a member of our support team, you will be the first line of defense for our clients, helping them navigate technical challenges and ensuring they have the best possible experience with our products.
Why Apply?
- Comprehensive on-the-job training.
- Career growth opportunities into Senior Support and Systems Administration.
- Modern office environment in the heart of Denver.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot common hardware and software issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Learn and utilize internal knowledge bases to provide accurate answers quickly.
- Collaborate with senior engineers to escalate complex tickets and learn advanced techniques.
- Maintain a positive, professional, and empathetic demeanor in all customer interactions.
- Assist in the setup and configuration of client devices and accounts.
Qualifications
- High School Diploma or GED required.
- No prior professional experience required—on-the-job training provided!
- Strong desire to learn new technologies and IT concepts.
- Excellent written and verbal communication skills.
- Basic computer literacy (familiarity with Windows, Mac, or Android is a plus).
- Ability to work independently and manage time effectively in a fast-paced environment.
- A friendly and patient attitude when dealing with non-technical users.