Job Description
Are you ready to launch your career in the technology sector? BrightPath Innovations is seeking a motivated Entry Level Technical Support Associate to join our dynamic team in Boston, MA. We are committed to professional development and offer a fantastic opportunity for recent graduates or career changers to gain hands-on experience in IT and customer relations.
In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and troubleshooting issues. We provide comprehensive training and mentorship, so no prior experience is necessary—just a passion for learning and helping others.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible part-time schedule to accommodate your lifestyle.
- Free professional development and certification training.
- Collaborative and inclusive work culture.
Responsibilities
- Provide excellent customer service by answering technical support tickets via phone, email, and chat.
- Diagnose and troubleshoot common software and hardware issues for clients.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior team members to learn best practices and improve processes.
- Stay updated on product knowledge and service offerings to provide accurate information.
- Maintain a positive and professional demeanor in high-pressure situations.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in a related field is a plus.
- Strong written and verbal communication skills.
- Basic computer proficiency (Microsoft Office, web browsers, email).
- A positive attitude and a genuine desire to learn new technologies.
- Ability to work effectively in a team environment and independently.
- Reliable internet connection and a quiet workspace are required for remote/hybrid candidates.