Job Description
Are you a problem-solver looking to kickstart your career in the technology sector? Apex Tech Solutions is seeking motivated Entry Level Technical Support Associates to join our growing team in Minneapolis, MN.
We believe in hiring talent and training skills. Whether you are fresh out of school or looking for a career change, we provide the comprehensive training and mentorship needed to succeed.
Why Join Us?
- Career Growth: Clear path to Senior Engineering and Management roles.
- Competitive Pay: Salary starting at $45,000 with annual performance reviews.
- Flexible Environment: Hybrid work options available after training.
Don't let a lack of experience hold you back. Your passion to learn is what matters most to us.
Responsibilities
- Assist customers with technical issues via phone, email, and chat support.
- Diagnose and troubleshoot software and hardware problems.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior technicians to resolve complex escalated tickets.
- Maintain a high level of customer satisfaction and professionalism.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong written and verbal communication skills.
- A positive attitude and willingness to learn new technologies.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).