Job Description
Are you ready to kickstart your career in the tech industry? Charlotte Digital Solutions is seeking motivated individuals to join our team as Entry Level Technical Support Associates. If you are eager to learn, grow, and start working tomorrow, this is the perfect opportunity for you.
We offer comprehensive on-the-job training, a clear career progression path, and a collaborative environment where your ideas matter. As a Technical Support Associate, you will be the face of our company, ensuring our clients receive top-tier service while developing your expertise in IT infrastructure and software solutions.
Why Join Us?
- Start Tomorrow: We move fast and hire fast.
- Full Training: No prior experience required; we teach you everything.
- Career Growth: From Support to Team Lead or Engineering.
- Competitive Pay: Performance-based bonuses and raises.
Responsibilities
- Provide first-level technical support and troubleshooting assistance to clients via phone, email, and live chat.
- Diagnose and resolve hardware and software issues in a timely and efficient manner.
- Document all technical issues, resolutions, and customer feedback in the ticketing system.
- Collaborate with senior engineers and cross-functional teams to improve product features.
- Conduct training sessions for new hires and assist in the development of technical documentation.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and a willingness to learn new technologies.
- Ability to work in a fast-paced, team-oriented environment.