Job Description
Launch your career in Seattle's thriving tech scene with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required – we provide everything you need to succeed.
As a cornerstone of our commitment to professional development, you'll receive 6 weeks of hands-on training covering networking, cybersecurity fundamentals, and customer service excellence. This is your gateway to a rewarding career in one of the world's most innovative industries.
Responsibilities
- Provide technical support and troubleshooting for hardware/software issues
- Document and resolve customer tickets through our ticketing system
- Collaborate with senior engineers on complex technical challenges
- Conduct remote system diagnostics and repairs
- Participate in ongoing skill development workshops
- Maintain accurate knowledge base documentation
- Support network infrastructure monitoring and maintenance
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts through structured training
- Ability to work collaboratively in a team environment
- Customer service mindset and patience with technical challenges
- Reliable transportation to our Seattle training facility