Job Description
Join our award-winning London team as a Tech Support Specialist where we invest in your future through comprehensive paid training. No prior experience required – we provide everything you need to thrive in the tech industry. Perfect for career changers and recent graduates looking to break into IT support.
Our structured 12-week training program covers cloud systems, cybersecurity fundamentals, and customer excellence protocols. Enjoy mentorship from industry veterans, flexible learning schedules, and accelerated career progression paths.
Responsibilities
- Provide Tier 1-2 technical support for enterprise clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using proprietary diagnostic tools
- Document troubleshooting processes in our knowledge base system
- Collaborate with senior engineers on complex escalations
- Participate in weekly training modules and certification prep
- Maintain SLA compliance with 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong problem-solving abilities and logical thinking
- Excellent communication skills (written and verbal)
- Basic computer literacy with willingness to learn technical systems
- Ability to work flexible hours including occasional weekends
- Passion for technology and customer service excellence
- UK work authorization required