Job Description
Join InnovateTech Solutions as an Entry-Level Tech Support Specialist in sunny San Jose! We're urgently hiring motivated individuals with no prior experience to launch their IT careers. Our comprehensive training program covers everything from hardware troubleshooting to customer service excellence. Enjoy competitive pay, health benefits, and career growth opportunities in one of America's tech capitals. Work with cutting-edge technology while supporting Fortune 500 clients. Apply today to start your journey in the thriving San Jose tech scene!
Responsibilities
- Provide remote and in-person technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including operating systems and peripherals
- Document all interactions and solutions in our ticketing system
- Collaborate with senior technicians on complex troubleshooting cases
- Conduct system installations and configuration for new employees
- Stay updated on emerging technologies through continuous training
- Support network infrastructure maintenance under supervision
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/Mac OS
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced environment with minimal supervision
- Willingness to complete company certification training
- Valid California driver's license (for occasional onsite visits)