Job Description
Join InnovateTech Solutions as an Entry-Level Tech Support Specialist and kickstart your career in technology! We provide comprehensive paid training and offer weekly paychecks to ensure financial stability while you learn. Our dynamic San Jose-based team supports cutting-edge tech solutions for Fortune 500 clients, offering unparalleled growth opportunities in a collaborative environment.
What We Offer:
- 4-week paid technical training program
- Weekly direct deposit paychecks
- Career advancement path to systems engineering
- Comprehensive benefits package (health, vision, dental)
- Flexible scheduling options
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Document cases in CRM systems with precision
- Escalate complex issues to senior engineers
- Contribute to knowledge base articles
- Participate in weekly training sessions
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong communication skills (written & verbal)
- Ability to troubleshoot logically
- Customer service mindset
- No prior tech experience required
- Must pass background check
- Reliable transportation to San Jose office