Job Description
Join NexusTech Solutions as an Entry-Level Tech Support Specialist and kickstart your IT career with comprehensive training! We're seeking motivated individuals in Seattle to provide exceptional technical support while developing cutting-edge skills. Our 8-week paid training program covers networking, cloud computing, and cybersecurity fundamentals. Enjoy a collaborative environment, competitive benefits, and clear growth paths. No prior experience required – just a passion for technology and customer service!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues and implement solutions
- Document incidents and maintain ticketing systems
- Collaborate with senior engineers on complex issues
- Assist in deploying and maintaining company systems
- Train users on new technologies and best practices
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of computer systems and networks
- Excellent problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (occasional onsite visits required)
- Pass background check and drug screening