Job Description
Launch your tech career with Nexus Solutions Inc.! We're seeking motivated individuals for our fully paid training program in San Jose. No prior experience required – we'll equip you with industry-leading skills in cloud computing and cybersecurity. Join our dynamic team and start your journey tomorrow in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone and remote access
- Diagnose hardware/software issues following established protocols
- Document all interactions in CRM systems with precision
- Collaborate with senior engineers on complex escalations
- Complete weekly training modules and certification requirements
- Maintain 95%+ customer satisfaction metrics
- Participate in cross-departmental innovation workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Valid California driver's license (for occasional on-site visits)
- Proficient in English (Spanish bilingual a plus)