Job Description
Launch your tech career with NexusTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our innovative team in Seattle. No prior experience required – we provide comprehensive paid training to transform you into a skilled IT professional. Enjoy flexible remote work options while supporting cutting-edge technologies for Fortune 500 clients. Our award-winning onboarding program includes mentorship, certification prep, and career advancement pathways. Join a company that invests in your growth and offers competitive benefits including health insurance, 401k matching, and paid time off.
Responsibilities
- Provide technical support via phone, email, and remote access for hardware/software issues
- Document troubleshooting steps and maintain detailed case logs in CRM systems
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system diagnostics and perform basic network configurations
- Train end-users on new software deployments and security protocols
- Participate in cross-functional projects to improve support workflows
- Stay current with emerging technologies through company training programs
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic computer literacy with proficiency in Microsoft Office Suite
- Strong problem-solving abilities and analytical thinking skills
- Excellent written and verbal communication abilities
- Self-motivated with willingness to learn technical concepts
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work (minimum 25 Mbps)