Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals in San Jose for a fully remote position with comprehensive training provided. No experience necessary – we'll equip you with all skills needed to succeed in this high-demand role.
Why Choose Us?
- Start tomorrow with our accelerated 2-week training program
- 100% remote work flexibility
- Career advancement opportunities
- Competitive benefits package
Perfect for career changers, recent graduates, or anyone seeking a stable tech career path. Apply now to begin your journey tomorrow!
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and solutions in CRM systems
- Collaborate with senior engineers on complex issues
- Maintain knowledge base articles and troubleshooting guides
- Adhere to SLA metrics and quality standards
- Participate in continuous upskilling sessions
Qualifications
- No experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and internet navigation skills
- Excellent verbal communication abilities
- Strong problem-solving mindset
- Ability to work independently in remote setting
- Reliable high-speed internet connection
- Willingness to learn new technologies