Job Description
Launch your tech career with our comprehensive training program! Innovate Solutions Inc. is seeking motivated Entry-Level Tech Support Specialists in Seattle. No prior experience required – we provide all necessary training to transform you into a tech professional. Join our dynamic team in the heart of Seattle's tech hub and build foundational skills in network administration, system troubleshooting, and customer support. Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document cases in CRM systems with detailed notes
- Collaborate with senior technicians on complex problems
- Participate in ongoing training modules to develop skills
- Assist with system updates and maintenance tasks
- Maintain positive customer relationships through professional communication
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Willingness to complete company-provided training program
- Valid driver's license preferred (for occasional site visits)