Job Description
Immediate Opening! No Experience Required - We Provide Full Training!
Join our dynamic team as an Entry-Level Tech Support Specialist. Chicago Tech Academy is urgently hiring motivated individuals who want to launch a career in IT. Our comprehensive 4-week paid training program will equip you with essential technical skills, customer service expertise, and industry certifications – all at our expense.
Perfect for career changers, recent graduates, or anyone passionate about technology. Enjoy competitive pay, comprehensive benefits, and a clear growth path into advanced IT roles. Don’t miss this opportunity to transform your career with zero upfront costs!
Responsibilities
- Provide frontline technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain service logs
- Collaborate with senior engineers on complex escalations
- Implement security protocols and system updates
- Deliver exceptional customer service with empathy and professionalism
- Participate in continuous training to stay current with technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Basic computer proficiency (Windows/Mac OS)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and adaptability
- Valid work authorization in the United States
- No prior IT experience required – training provided!