Job Description
Ready to launch your tech career without experience? Join TechGrowth Solutions in Austin for our paid training program! We're hiring motivated individuals to become Technical Support Specialists with comprehensive training provided. Start tomorrow and build in-demand skills in networking, cybersecurity, and cloud technologies. Enjoy competitive pay, growth opportunities, and a supportive team environment. No prior tech experience required – just eagerness to learn!
Responsibilities
- Complete intensive 4-week paid training program covering IT fundamentals
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose hardware/software issues using troubleshooting methodologies
- Document cases in ticketing systems with precision
- Collaborate with senior engineers on complex escalations
- Maintain security protocols for client data
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Proficient in basic computer applications (MS Office, browsers)
- Ability to work flexible hours including weekends
- Passion for technology and continuous learning
- Valid driver's license and reliable transportation
- Must pass background check and drug screening