Job Description
Launch your IT career with our comprehensive training program! Innovate Digital Solutions is seeking motivated entry-level candidates to join our Jacksonville team as Tech Support Specialists. No prior experience required – we provide paid hands-on training in network infrastructure, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, mentorship from industry experts, and clear advancement pathways into specialized IT roles. Work in a collaborative environment solving real-world tech challenges while growing your skills with cutting-edge tools.
Responsibilities
- Provide tier-1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document solutions in knowledge base systems for team reference
- Collaborate with senior engineers on complex technical escalations
- Participate in rotational training modules covering networking, security, and cloud platforms
- Contribute to process improvement initiatives
- Maintain compliance with company security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through structured training
- Valid driver's license (occasional onsite support required)
- Pass background check and drug screening