Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals in Austin, TX, with a passion for technology and customer service. No prior experience required – we provide comprehensive paid training to launch your career in IT. This full-time role offers growth opportunities, competitive benefits, and a collaborative work environment. If you're eager to learn and solve technical challenges, apply now!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using our proprietary training systems
- Document cases accurately in CRM software and maintain detailed records
- Collaborate with senior technicians on complex troubleshooting
- Participate in weekly training sessions to expand technical knowledge
- Support internal IT infrastructure and office equipment
- Contribute to knowledge base articles for team reference
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent communication skills and customer service mindset
- Ability to learn technical concepts quickly through structured training
- Self-motivated with a desire to grow in IT
- Comfortable working in a fast-paced, team-oriented environment
- Valid driver's license and reliable transportation (required for occasional on-site support)