Job Description
Launch your IT career with comprehensive paid training at TechGrow Solutions Inc.! We're seeking motivated individuals to join our Philadelphia-based tech support team. No prior experience required – we'll provide hands-on training in network diagnostics, cloud systems, and customer service excellence. Enjoy competitive benefits, career advancement pathways, and a collaborative culture that invests in your growth. Join us in shaping the future of tech support in the City of Brotherly Love!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document support tickets and maintain accurate client records
- Collaborate with senior engineers to resolve complex technical challenges
- Participate in continuous skills development through company training programs
- Deliver exceptional customer service with patience and clear communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with internet technologies
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn new technologies through structured training
- Ability to work flexible hours including occasional weekends
- Passion for helping others and building technical expertise