Job Description
Join our dynamic Albuquerque team immediately as an Entry-Level Tech Support Specialist! We're seeking motivated individuals ready to launch their IT careers tomorrow. This urgent opening offers hands-on experience with cutting-edge technology while serving local businesses. Enjoy competitive pay, comprehensive training, and rapid advancement opportunities in a supportive environment.
Perfect for recent graduates or career changers with basic tech knowledge. No prior experience required – we provide all necessary certifications and mentorship. Start your professional journey today with InnovateTech Solutions, Albuquerque's fastest-growing tech employer.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and remote assistance
- Install and configure computer systems, peripherals, and network components
- Document service requests, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians on complex troubleshooting escalations
- Conduct user training on company applications and security protocols
- Assist with on-site equipment moves and IT setup for new hires
- Monitor system performance and report potential security vulnerabilities
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills with ability to follow technical procedures
- Excellent communication abilities and customer service orientation
- Ability to lift 30 lbs and perform basic equipment assembly
- Valid driver's license with reliable transportation for occasional site visits
- Must pass background check and pre-employment drug screening
- Available to start immediately and work flexible hours including weekends