Job Description
Are you ready to start tomorrow and join a dynamic team? TechNova Solutions is seeking motivated Entry Level Support Specialists in San Jose, CA. We pride ourselves on offering Daily Pay options, flexible schedules, and a comprehensive training program for those ready to launch their career in the tech industry.
In this role, you will be the first point of contact for our valued clients, helping to resolve technical issues and ensuring a seamless user experience. Whether you are looking for a full-time career or a side hustle, we provide the tools and support you need to succeed.
Why Join Us?
- Daily Pay Options: Get paid the same day you work.
- No Experience Needed: We provide full paid training.
- Remote/Hybrid Work: Flexible schedule to fit your lifestyle.
- Career Growth: Clear paths for advancement within the company.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve basic software and hardware technical issues.
- Guide customers through complex processes with patience and clarity.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with senior team members to improve service protocols.
- Meet daily and weekly performance metrics regarding customer satisfaction.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and internet navigation skills.
- Excellent verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work independently in a remote environment.
- Must be authorized to work in the United States.