Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals in Minneapolis for a fully remote position with comprehensive paid training. Launch your career in IT with our industry-leading onboarding program, designed to transform beginners into confident tech professionals. Enjoy competitive compensation, flexible remote work, and growth opportunities within our expanding tech ecosystem.
What We Offer:
- Full-time remote position with paid training (4 weeks)
- Competitive salary ($45k-$55k) + benefits package
- Career advancement into cloud/network security tracks
- Modern tech stack and professional development stipend
- Collaborative remote team environment
Responsibilities
- Provide remote technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and ticket resolution in CRM systems
- Collaborate with senior engineers on complex technical challenges
- Participate in continuous training on emerging technologies
- Maintain high customer satisfaction scores and SLA adherence
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Self-motivated with ability to work independently remotely
- Willingness to learn technical systems and processes
- Passion for technology and customer service
- Reliable high-speed internet connection