Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated entry-level candidates for our Tech Support Specialist role in San Francisco. No prior experience required – we provide all the training you need to succeed. Enjoy competitive weekly pay, career growth opportunities, and work with cutting-edge technology in a supportive environment. Join our mission to bridge the digital skills gap while earning from day one!
Responsibilities
- Complete paid technical certification training in networking, security, and cloud fundamentals
- Provide Tier 1 technical support to enterprise clients via phone, chat, and email
- Troubleshoot hardware/software issues and document resolution procedures
- Collaborate with senior engineers on complex technical escalations
- Participate in weekly skill-building workshops and certification prep
- Maintain detailed client interaction logs and performance metrics
- Contribute to knowledge base articles for internal training materials
Qualifications
- High school diploma or equivalent; college students welcome
- Strong problem-solving and analytical abilities
- Basic computer literacy (Windows/macOS, internet navigation)
- Excellent communication and customer service aptitude
- Ability to learn technical concepts quickly through structured training
- Willingness to obtain CompTIA A+ certification within 90 days
- Reliable transportation to downtown San Francisco office
- Passion for technology and helping others