Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated individuals with no prior experience to join our team as Entry-Level Tech Support Specialists in Long Beach. We provide hands-on training in network troubleshooting, hardware diagnostics, and customer service excellence. This full-time position includes a structured 12-week paid training curriculum, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive pay, benefits, and a dynamic work environment where your growth is our priority. No experience or technical degree required – just bring your eagerness to learn!
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems and peripherals
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior technicians to resolve complex issues
- Train customers on software usage and best practices
- Contribute to continuous improvement of support processes
- Participate in ongoing professional development sessions
Qualifications
- High school diploma or equivalent (degree not required)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Basic computer literacy with willingness to learn technical concepts
- Ability to work in a fast-paced, team-oriented environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Long Beach facility
- Passion for technology and continuous learning