Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated entry-level candidates in Raleigh to join our dynamic team as Tech Support Specialists. No prior experience required – we provide hands-on training in cutting-edge technologies including cloud systems, cybersecurity basics, and network infrastructure. This full-time role offers competitive pay, growth opportunities, and a supportive learning environment. Join us to build foundational skills while contributing to real-world projects. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document troubleshooting steps and resolution outcomes in ticketing systems
- Collaborate with senior engineers during complex problem-solving scenarios
- Participate in ongoing training modules covering cloud platforms and security protocols
- Assist with system monitoring and preventive maintenance tasks
- Deliver exceptional customer service via phone, email, and chat support
- Contribute to knowledge base documentation and training materials
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Eagerness to learn new technologies and methodologies
- Ability to work collaboratively in team environments
- Customer-focused mindset with patience and empathy
- Reliable transportation for occasional on-site training sessions