Job Description
Ready to launch your career in tech with zero experience? TechLaunch Careers offers an exclusive paid training program for motivated individuals in Seattle. No prior technical knowledge required – we'll equip you with industry-relevant skills through our comprehensive 8-week training curriculum. Join our dynamic team and gain hands-on experience in network troubleshooting, system administration, and customer support while earning competitive wages.
What We Offer:
- Full paid training program ($2,400 value)
- Direct hire upon successful completion
- Career advancement pathways
- Health benefits and 401(k) matching
- Ongoing professional development
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues using diagnostic tools
- Document cases and maintain accurate service records
- Collaborate with senior engineers on complex issues
- Complete training modules and skill assessments
- Adhere to ITIL service management standards
- Participate in team knowledge-sharing sessions
Qualifications
- No experience or degree required
- High school diploma or equivalent
- Strong problem-solving aptitude
- Basic computer literacy (MS Office, OS navigation)
- Excellent communication skills
- Ability to learn technical concepts quickly
- Reliable transportation to downtown Seattle
- Passion for technology and customer service