Job Description
Join our dynamic team as a Tech Support Specialist with comprehensive paid training! No prior experience required – we provide all the skills you need to excel in this high-demand role. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment in the heart of Los Angeles. Perfect for career changers and recent graduates!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide exceptional customer support via phone, email, and chat
- Document technical cases in CRM systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct remote system installations and updates
- Train end-users on new technology implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and in team settings
- Willingness to learn technical concepts through paid training
- Reliable transportation to our downtown LA office