Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals for entry-level tech support roles in Oakland. No prior experience required – we provide everything you need to succeed. Enjoy flexible scheduling while gaining valuable certifications in cloud computing and cybersecurity. Join our diverse team of industry professionals and build a future-proof career in one of America's fastest-growing sectors.
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose hardware/software issues using troubleshooting methodologies
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical problems
- Complete weekly training modules to advance technical knowledge
- Assist with network security monitoring and basic system administration
- Participate in cross-functional team meetings and knowledge sharing
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Availability for 20-25 hours/week (evenings/weekends required)
- Passion for learning emerging technologies
- Valid California driver's license preferred