Job Description
Launch your tech career in Austin's booming innovation scene! InnovateTech Solutions seeks passionate entry-level professionals for our Tech Support Specialist role. No experience needed – we provide comprehensive training to transform your potential into expertise. Join a collaborative team dedicated to cutting-edge solutions while enjoying Austin's vibrant culture and career growth opportunities.
Responsibilities
- Provide first-line technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and maintain accurate ticket records
- Collaborate with senior engineers for complex escalations
- Participate in continuous skills development programs
- Support onboarding of new team members
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication skills
- Ability to work in fast-paced team environments
- Eagerness to learn new technologies
- Customer service mindset with patience and empathy