Job Description
Launch your tech career in San Jose with InnovateTech Solutions! We're hiring entry-level Tech Support Specialists with zero experience required. Our comprehensive paid training program equips you with essential IT skills, networking fundamentals, and customer service excellence. Join our dynamic team in Silicon Valley's thriving tech ecosystem and grow your career with mentorship from industry experts. Enjoy competitive benefits, flexible scheduling options, and clear advancement pathways. No degree needed – just bring your passion for technology and eagerness to learn!
Responsibilities
- Provide technical support to clients via phone, email, and chat channels
- Diagnose hardware/software issues using troubleshooting methodologies
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex escalations
- Participate in ongoing skills development workshops
- Support internal IT infrastructure maintenance
- Deliver exceptional customer experiences during training phase
Qualifications
- High school diploma or equivalent (no college experience required)
- Basic computer literacy and internet navigation skills
- Strong communication and problem-solving abilities
- Willingness to work flexible hours including weekends
- Passion for technology and continuous learning
- Ability to work in a fast-paced team environment
- Valid California driver's license (for occasional site visits)
- Must pass background check and drug screening