Job Description
Urgently Hiring Entry-Level Tech Support Specialists in Arlington, VA! No experience required – we're seeking motivated individuals ready to launch their IT careers. Join our dynamic team and gain hands-on experience with cutting-edge technology while providing exceptional customer support. This is your gateway to the tech industry!
Responsibilities
- Provide first-level technical support via phone, email, and chat for software/hardware issues
- Troubleshoot and resolve network connectivity problems
- Install and configure workstations, laptops, and peripherals
- Document all interactions and solutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct system updates and security patch deployments
- Train users on new software and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and customer service
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Comfortable working with Windows/macOS environments
- Basic networking knowledge (TCP/IP, DNS)
- Valid driver's license and reliable transportation