Job Description
Unlock Your Potential in Tech
Are you looking for a career that offers growth, stability, and an opportunity to make a real impact? Apex Denver Solutions is seeking a motivated Entry Level Tech Support Specialist to join our growing team. We provide comprehensive paid training, so no prior experience is necessary.
Join us in the heart of Colorado, where we are redefining customer service with a modern, data-driven approach. As a new member of our team, you will be the first line of defense for our clients, ensuring they receive the technical support they need to succeed.
Why Join Us?
- Zero Experience Required: We invest in you with full training programs.
- Modern Environment: Work in a collaborative, tech-forward office.
- Competitive Pay: Earn a solid hourly wage with performance bonuses.
- Career Path: Clear upward mobility into senior support and management roles.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with senior engineers to escalate complex issues.
- Stay updated on the latest technology trends and product updates.
- Maintain a high level of professionalism and empathy during every interaction.
- Identify opportunities to improve our support processes.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Basic computer proficiency (Windows, Mac, and web browsers).
- Willingness to learn and adapt to new technologies quickly.
- A positive attitude and a customer-first mindset.
- Ability to work full-time, including weekends and holidays as needed.