Job Description
Join a Dynamic Team in Denver!
We are currently seeking motivated Entry Level Tech Support Specialists to join our growing operations. This is an urgent hiring opportunity for individuals looking to kickstart a career in the IT industry. No prior technical experience is required; we provide comprehensive on-the-job training.
As a member of our team, you will play a crucial role in ensuring our clients' technology needs are met efficiently and professionally. If you are driven, eager to learn, and ready to grow, we want to hear from you.
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients.
- Provide clear, friendly technical support via phone, chat, and email.
- Document customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with senior technicians to troubleshoot complex problems.
- Maintain a positive and professional demeanor during high-volume support periods.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic proficiency with Microsoft Office Suite and web browsers.
- Strong verbal and written communication skills.
- Ability to learn new software and technical concepts quickly.
- Reliable internet connection and a quiet workspace.