Job Description
Are you ready to launch your career in the technology sector?
We are a fast-growing tech company based in the heart of Austin, Texas, looking for driven individuals to join our team as Entry Level Technical Support Representatives. We understand that talent is not always about past experience—it's about attitude, curiosity, and a willingness to learn. We provide comprehensive training and mentorship to help you grow into a vital part of our IT infrastructure.
If you are a natural problem solver who enjoys helping others, we want to hear from you. This is a fantastic opportunity to break into the tech industry with no prior experience required.
Responsibilities
- Assist customers with basic technical troubleshooting and software inquiries via phone and email.
- Document customer interactions, issues, and resolutions in our internal support ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Identify common technical issues and suggest process improvements to the team.
- Maintain a positive, empathetic, and professional demeanor during all customer interactions.
- Stay updated on the latest technology trends and company products to provide accurate support.
Qualifications
- High school diploma or equivalent required; some college coursework in IT or computer science is a plus.
- Excellent written and verbal communication skills.
- Basic computer literacy and comfort with navigating operating systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.
- Valid driver's license and reliable transportation (for occasional team meetings).