Job Description
Join our award-winning tech team as an Entry-Level Support Specialist! No prior experience required – we provide comprehensive paid training to launch your career in IT. Work with cutting-edge technology while supporting Fortune 500 clients in a dynamic, growth-oriented environment. Our Phoenix headquarters offers modern facilities, mentorship programs, and rapid advancement paths for high performers. Immediate start dates available!
Responsibilities
- Provide technical support via phone, email, and chat for enterprise clients
- Diagnose hardware/software issues and implement solutions
- Document support tickets in CRM systems with precision
- Collaborate with senior engineers on complex troubleshooting
- Participate in bi-weekly skills development workshops
- Contribute to knowledge base documentation
- Support after-hours rotational on-call duties (1x/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows/Mac OS proficiency)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including weekends
- Customer service mindset with patience and empathy
- Passion for technology and continuous learning
- Valid US driver's license (for occasional client site visits)