Job Description
Launch your career in Seattle's booming tech scene with Nexus Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required—comprehensive training is provided to transform you into an IT professional. Enjoy competitive compensation, growth opportunities, and a collaborative environment in downtown Seattle. Apply now to start your journey in technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document troubleshooting steps and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Train on cybersecurity best practices and compliance protocols
- Support internal teams with device setups and maintenance
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and pre-employment screening