Job Description
Launch your tech career with our paid training program! TechGrow Academy is seeking motivated individuals for entry-level tech support roles in Philadelphia. No experience required – we provide comprehensive paid training and flexible remote work options. Join our mission to bridge the digital skills gap while earning competitive compensation.
What You'll Gain:
- Full paid technical training (valued at $3,000)
- Certification upon completion
- Flexible part-time schedule (20-25 hrs/week)
- Remote work capability
- Career advancement opportunities
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues following training protocols
- Document cases in CRM system with detailed notes
- Collaborate with senior technicians for complex escalations
- Complete weekly training modules and skill assessments
- Maintain client satisfaction through professional communication
- Adhere to company security and privacy policies
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy (Windows/Mac OS)
- Strong written and verbal communication skills
- Reliable internet connection for remote work
- Eagerness to learn technical concepts
- Ability to work independently with minimal supervision
- Customer service mindset and patience
- Available for weekday training sessions (9am-1pm)