Job Description
Ready to launch your tech career? TechCorp Innovations is seeking motivated Entry Level Tech Support Specialists to join our dynamic San Francisco team immediately. This full-time role offers hands-on experience with cutting-edge technology while providing essential support to our global client base. Immediate hire opportunity with competitive benefits and career growth paths.
As a key member of our support team, you'll gain invaluable experience in network administration, system diagnostics, and client communication. We provide comprehensive training and mentorship to help you thrive in a fast-paced tech environment. Perfect for recent graduates or career changers with a passion for problem-solving!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document all cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Monitor and maintain system health through monitoring tools
- Create knowledge base articles for recurring issues
- Participate in cross-departmental projects
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong verbal/written communication skills
- Customer service mindset with problem-solving aptitude
- Ability to work independently and in team environments
- Must be authorized to work in the US immediately
- Valid driver's license (occasional on-site support required)