Job Description
Launch your tech career in Seattle with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists with no prior experience. Our comprehensive 8-week paid training program will equip you with industry certifications and hands-on skills. Join our dynamic team in the heart of Seattle's tech hub and grow your career with ongoing mentorship and advancement opportunities.
Responsibilities
- Provide technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues using ticketing systems
- Document all interactions and resolutions in CRM databases
- Collaborate with senior engineers on complex technical escalations
- Participate in daily team huddles and knowledge-sharing sessions
- Complete all certification modules during paid training period
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced team environment
- Must pass background check and drug screening
- Valid Washington state driver's license (for occasional client visits)