Job Description
Launch your tech career with paid training! TechLaunch Academy is seeking motivated Entry-Level Tech Support Specialists in Philadelphia. No prior experience required – we provide comprehensive paid training to transform beginners into skilled professionals. Enjoy flexible part-time hours while gaining valuable IT certifications. Join our collaborative team and start building your future in one of America's fastest-growing industries.
What We Offer:
- 4-week paid training program ($600 stipend)
- Free CompTIA A+ certification preparation
- Flexible scheduling (20-25 hrs/week)
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Provide remote technical support via phone and chat
- Troubleshoot hardware/software issues for clients
- Document cases using ticketing systems
- Execute diagnostic procedures and solutions
- Collaborate with senior technicians on complex issues
- Participate in weekly training sessions
- Maintain knowledge base articles
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer service mindset
- Ability to learn technical concepts quickly
- Reliable transportation to downtown Philly
- Passion for technology and continuous learning