Job Description
Are you ready to launch your career in the booming technology sector? Apex Digital Solutions is seeking motivated, high-energy individuals to join our team as Entry Level Tech Support Specialists in Oklahoma City.
We believe in growing our own talent. If you have a passion for technology, excellent communication skills, and a desire to learn, we provide the training and support you need to succeed. This is a fantastic opportunity for recent graduates or anyone looking to pivot into a stable, rewarding career.
What You Will Do:
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues.
- Document technical resolutions and maintain detailed customer records.
- Collaborate with the senior IT team to improve service quality.
- Stay updated on the latest industry trends and software updates.
Join a company that values innovation, integrity, and your professional growth.
Responsibilities
- Provide exceptional technical troubleshooting and customer service.
- Diagnose and resolve computer hardware and software malfunctions.
- Manage and prioritize incoming support tickets efficiently.
- Communicate complex technical information in simple, understandable language.
- Participate in ongoing training to enhance product knowledge.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing proficiency.
- Strong interpersonal and verbal communication skills.
- Ability to think critically and solve problems under pressure.
- Willingness to work flexible shifts, including weekends and holidays.