Job Description
Join InnovateTech Solutions as an Entry Level Tech Support Specialist and launch your career in Colorado's booming tech scene! We're urgently hiring motivated individuals to join our dynamic team in Denver. As a key member of our customer success team, you'll provide exceptional technical support to our growing client base while gaining hands-on experience with cutting-edge technologies. This is a fantastic opportunity to grow professionally in a supportive environment with competitive benefits and career advancement paths. Apply today and become part of Denver's most innovative tech company!
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Document technical cases accurately in our CRM system
- Collaborate with senior technicians to resolve complex technical challenges
- Train clients on new software features and best practices
- Monitor system performance and report potential security threats
- Contribute to knowledge base articles and troubleshooting guides
- Participate in cross-functional team meetings to improve service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license for occasional on-site visits