Job Description
Join Houston's fastest-growing tech team with our comprehensive paid training program! No prior experience required—just your passion for technology and eagerness to learn. We provide everything you need to launch your career in IT support, including hands-on training, mentorship, and certification prep. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of Houston's tech corridor.
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and solutions in ticketing systems
- Collaborate with senior engineers on complex problem resolution
- Conduct system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in continuous learning modules to expand technical skills
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to obtain CompTIA A+ certification (provided)
- Ability to work flexible shifts including occasional weekends
- Passion for technology and continuous learning
- Valid driver's license and reliable transportation