Job Description
Launch your tech career with our fully remote entry-level position in Washington DC! No experience needed – we provide comprehensive paid training to transform you into a skilled Tech Support Specialist. Join our dynamic team and gain industry-recognized certifications while supporting Fortune 500 clients. Enjoy flexible remote work, competitive benefits, and career advancement opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using proprietary ticketing systems
- Document all interactions and solutions in CRM databases
- Collaborate with senior engineers on complex troubleshooting cases
- Complete company-certified training modules bi-weekly
- Contribute to knowledge base documentation
- Participate in daily team stand-ups and skill-building workshops
Qualifications
- High school diploma or equivalent required (college preferred)
- Zero prior tech experience necessary – we train from scratch!
- Strong written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Self-motivated with excellent problem-solving aptitude
- Reliable high-speed internet connection required
- Must pass background check and drug screening