Job Description
Launch your career in technology with our comprehensive paid training program! InnovateTech Solutions is seeking motivated individuals in Austin to join our dynamic team as Entry-Level Tech Support Specialists. No prior experience required – we provide everything you need to succeed.
Our 4-week intensive training covers networking fundamentals, troubleshooting techniques, and customer service excellence. Upon completion, you'll transition directly into a full-time role with competitive benefits, career growth opportunities, and a collaborative work environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues using remote tools
- Document cases accurately in CRM systems
- Escalate complex issues to senior technicians
- Train end-users on company software solutions
- Contribute to knowledge base documentation
- Participate in weekly team training sessions
Qualifications
- No experience required – open to career changers
- High school diploma or equivalent (GED)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent written and verbal communication
- Customer service mindset
- Ability to learn technical concepts quickly
- Reliable transportation to Austin office