Job Description
Are you looking for a career change in the tech industry?
Apex Digital Solutions is currently hiring for Entry Level positions in San Jose, CA. We are looking for motivated individuals who are eager to learn. We offer comprehensive paid training and a clear path for career advancement. No prior experience is necessary—we provide all the tools you need to succeed.
Join a fast-paced team where your hard work is rewarded. If you have a positive attitude and a strong work ethic, we want to meet you.
Responsibilities
- Provide exceptional customer service and technical support to clients via phone and email.
- Troubleshoot basic hardware and software issues to resolve customer inquiries efficiently.
- Collaborate with the senior technical team to learn new systems and processes.
- Document all customer interactions and solutions in the company database.
- Identify opportunities to cross-sell relevant products and services.
- Participate in daily training sessions to enhance technical knowledge and soft skills.
- Maintain a professional and positive demeanor in a high-volume work environment.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with web browsers.
- Ability to work full-time hours, including weekends or evenings if necessary.
- A self-starter attitude with a strong desire to learn and grow within the company.
- Reliable transportation (optional for on-site shifts).