Job Description
Ready to start your career tomorrow? InnovateTech Solutions is hiring Entry-Level Tech Support Specialists in San Jose! No experience required – we provide paid training and immediate onboarding. Join our dynamic team supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive pay, growth opportunities, and a collaborative work environment in Silicon Valley.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Conduct remote diagnostics and system configurations
- Train users on new technology implementations
- Maintain SLA standards for response and resolution times
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/macOS)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- Customer service mindset with patience
- Quick learner with adaptability to new technologies
- Valid US work authorization